Magic365 Privacy Policy

At Magic365, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit magic365.com, register an account, or use any of our gaming, betting and payment services. By using our platform you agree to the practices described below.

Who We Are

Magic365 is owned and operated by Magic Stones N.V., company number 155186, registered and regulated in Curacao at Seru Loraweg 17 C, Curacao. Billing services connected to your transactions are provided by Magic Stones Limited (HE 415584), 3 Chytron Street, Flat/Office 301, P.C. 1075, Nicosia, Cyprus, under Billing Agent Agreement #1 dated 25.11.2020. We operate under Curacao Gaming Authority licence No. OGL/2024/566/0462, issued 26.03.2025. Our Terms and this Privacy Policy are governed by the laws of Curacao, and any disputes fall under the exclusive jurisdiction of the courts of Curacao.

Information We Collect

We collect several categories of information to provide you with a secure and personalised experience across our casino, sportsbook and esports sections.

• We collect registration data including your full name, date of birth, address, phone number, e-mail address and chosen account currency.
• We collect identity verification documents such as photo ID, proof of address issued within the last three months, and proof of ownership of your payment methods.
• We may request source of income documentation where required by our compliance procedures.
• We track your gaming activity, including bets placed, deposits, withdrawals, bonus usage and wagering progress.
• We record technical data such as your IP address, device type, browser information and login timestamps.
• We collect payment information necessary to process deposits and withdrawals through Interac, Apple Pay, Neteller, Skrill, Paysafecard, eVoucher by CashtoCode, and supported cryptocurrencies including BTC, ETH and USDT.

How We Use Your Information

We use the information we collect to open and manage your account, process your transactions, verify your identity, prevent fraud and comply with our licensing obligations under the Curacao Gaming Authority. We also use your data to communicate with you about promotions, respond to support requests, and improve the performance of our website and mobile applications, including our Android app and Progressive Web App.

Identity Verification and KYC

Before we can process your withdrawal requests or grant bonus eligibility, we require full identity verification. Our KYC procedures include Noda Identity Verification, and we may ask you to confirm your phone number and e-mail address. Documents must be provided before you submit a withdrawal request. We only accept payments made from an account, system or bank card registered in your own name, and we do not accept third-party payments. Only one account per computer, IP address or phone number is permitted, and only one active browser tab per account is allowed while playing.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Our payment processors, including our billing agent Magic Stones Limited, to complete deposits and withdrawals.
• Regulatory authorities, including the Curacao Gaming Authority, where required by law or our licensing conditions.
• Our affiliate programme partner, JimPartners, where tracking is necessary to attribute referrals.
• Game providers and platform suppliers who require limited technical data to deliver gameplay, including providers such as Pragmatic Play, Evolution Gaming, NetEnt and our many other content partners.
• Fraud prevention and security services that help us protect our platform and your account.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our site. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our platform. Full details are available in our separate Cookies Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and anti-money laundering obligations. Where large withdrawals above 1,500 USD trigger additional checks, we may retain related transaction records for extended review periods of up to 30 days, and in some cases longer where required by law.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. We store sensitive documents, including photo ID and payment method verification (with the CVV always hidden), using secure systems designed to prevent unauthorised access. While we take data protection seriously, no method of electronic storage or transmission is completely secure, and we encourage you to safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These may include the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our regulatory retention obligations.
• Object to certain uses of your data, such as marketing communications.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain countries, including but not limited to the Netherlands, USA, France, United Kingdom, Hungary, Cyprus, Portugal, Italy, Ukraine, Australia and several others listed in our Terms. Gameplay from Brazil and Ontario is also blocked, as these markets are not part of our target markets, even though CAD and BRL are technically accepted currencies in our system. We may change this list at any time without prior notice, and individual games may carry their own additional country restrictions. If we detect that you are accessing our platform from a restricted jurisdiction, we reserve the right to block or delete your account without prior notice.

International Data Transfers

Because we operate internationally, with Canada as one of our core markets, your data may be processed and stored in different countries, including Curacao and Cyprus, where our operational and billing entities are based. We take reasonable steps to ensure that any transfer of your data is handled with an appropriate level of protection.

Children's Privacy

Our services are strictly intended for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We encourage you to review this page periodically. Continued use of Magic365 after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 through live chat, by e-mail at [email protected], or by phone at +44 (13) 138-597-11. We also provide a FAQ section for quick answers to common questions, and our support is available in English, Spanish, Polish, French and Russian.